Privacy Policy

Last updated: [27th August 2025]

At DURNFORD (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website [www.durnfordproducts.com] and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing information, or any other details you provide voluntarily.

  • Usage Information: IP address, browser type, device details, pages visited, and interactions with our Services.

  • Cookies & Tracking Data: We use cookies and similar technologies to improve site functionality, personalise experiences, and analyse usage.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services.

  • Communicate with you, including responding to inquiries and sending updates.

  • Process payments or transactions (if applicable).

  • Personalise your user experience.

  • Ensure security and prevent fraud.

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following cases:

  • Service Providers: With trusted third parties that help us operate our Services (e.g., hosting, analytics, payment processors).

  • Legal Requirements: If required by law, regulation, or court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience. You can manage or disable cookies through your browser settings, but some features of our Services may not work properly without them.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Object to or restrict certain data processing activities.

  • Withdraw consent where processing is based on consent.

  • Request data portability.

7. Data Security

We use reasonable technical and organisational safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

8. International Data Transfers

If you access our Services outside United Kingdom, your information may be transferred to and processed in countries with data protection laws that may differ from those in your jurisdiction.

9. Children’s Privacy

Our Services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will always reflect the latest version. Continued use of our Services after changes indicates acceptance of the revised policy. 

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.